FAQ's

What methods of payment do you accept?

We accept all major credit cards.

How much does shipping cost?

Shipping cost depends on your location. All shipping options can be viewed and selected in the checkout process.

Where do you ship?

Shipping depends on which product you are purchasing at the time. We ship nationwide, but please check with your local state laws to ensure you are able to purchase our products. Hooray Hemp does not take responsibility for any seized products by local law enforcement.

What do I do if my purchase is damaged?

You can contact us at support@hoorayhemp.com or via live chat and one of our customer support representatives will get back to you. Please refer to our Office Hours of Operation & Live Chat Support Hours of Operations.

My order didn’t process but funds were taken out of my account. What do I do?

Please contact us at support@hoorayhemp.com or via live chat regarding the issue, we are here to resolve the problem.

Do you sell wholesale?

Yes, please contact sales@hoorayhemp.com. After you have provided the proper documentation, our sales team will be able to provide you with wholesale pricing.

What do I do if my discount code expired?

Discount codes are only offered until the date that is stated. We cannot accept discount codes that are no longer active.

Where is my package?

For every package that is sent out, we will provide you with a tracking number. The tracking number can be found in 2 locations. The first will be sent in an email with shipment information tracking. The second can be located once you have logged in to your account and navigate to the “Orders” tab in your dashboard. After navigating to the order list, click on the order number, and the tracking information can be found there.

Where can I find information about my order?

Once logged into your account via HoorayHemp.com, you can find all the information regarding your orders, in the user dashboard under the “Orders” tab.

How long after I order will my products arrive?

Your location will be a determining factor for shipping times. Orders generally ship out 1-3 business days after an order has been made.  

How often do you run sales and promotions?

We do not have set times for sales and promotions. Please follow us on any of our social media outlets to stay up to date on all sales and promotions. If you have a registered account with us, you may receive emails with sales and promotions.

Do you allow for coupon stacking? Can I use more than one coupon at a time?

No, we only allow one promo/coupon at one time per order.

How do I contact Hooray Hemp?

You can contact us via email at support@hoorayhemp.com or through our live chat. One of our customer support representatives will get back to you.

What is CBD?

CBD (or cannabidiol) is one of over 85 cannabinoids found in cannabis. CBD is present in more significant quantities in hemp than it is marijuana. Because it’s non- psychoactive, CBD is widely regarded to possess incredible health potential.

Will I fail a drug test if I use CBD?

We cannot make any claims on whether or not any of the products will show up on a drug test. Our Isolate, Terpsolate, Isolate Softgels, Capsules, and Vape Pens/Carts have no detectable THC. Our Tinctures (Pet and Human), Full Spectrum Softgels, Wax, and Topicals  Vape pens/carts are made with a Full Spectrum CBD Oil and contain less than 0.3%. We are not legally able to make any recommendations or guarantees regarding drug tests on THC free or Full Spectrum products. If that is a concern, we would recommend not consuming any CBD products and/or doing some further research at ProjectCBD.org, before making the decision to consume any CBD.

Is CBD Legal? And which states?

Through the 2018 Farm Bill, CBD has been deemed federally legal.

There are currently nine states where cannabis is completely legal for medicinal and recreational use. If you live in one of these nine states, you can use CBD that comes from hemp or marijuana. These states are Alaska, California, Colorado, Maine, Massachusetts, Nevada, Oregon, Vermont, and Washington.

There are 22 states where cannabis is legal with a doctor’s recommendation. These are Arizona, Arkansas, Connecticut, Delaware, Florida, Hawaii, Illinois, Louisiana, Maryland, Michigan, Minnesota, Montana, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, and West Virginia.

Fifteen states have limited-access laws that allow cannabis only as CBD oil, with restrictions on the levels of THC varying per jurisdiction. These 15 states are Alabama, Georgia, Indiana, Iowa, Kentucky, Mississippi, Missouri, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, Wyoming, and Wisconsin.

As of 2018, there are only four states where all marijuana and marijuana-derived products are illegal. These are Idaho, Kansas, Nebraska, and South Dakota. If you are in one of these states, it is crucial that you know what kind of CBD extract you are using and where it comes from.

DISCLAIMER: Hooray Hemp is not a law firm and any information given here should not be used or considered as legal advice. We advise you to seek your own legal counsel for your own situation. Hooray Hemp is not responsible for any actions that any of our customers have taken that can be illegal in their own state. Please know your local laws